DELIVERY & SHIPPING INFO

Dispatch

Here at Dinkydoodle we dispatch orders Monday to Friday and aim to dispatch within 1 - 2 days of receiving payment.

As a small company we aim to dispatch all orders as quickly as possible and where possible the same day, although we cannot guarantee this. We send dispatch notifications in bulk each day rather than at the time of dispatch.

Packages are dispatched via Royal Mail every afternoon, and by doing so Dinkydoodle Designs Ltd. is supporting another small business in the local village.  Dispatch cannot be made on a Sunday or Bank Holiday.

Whilst every effort is made to deliver orders within our estimated time frames please be aware that delays may occur, on occasion, due to unforeseen factors. Dinkydoodle Designs Ltd. will not be held liable/responsible for delays to deliveries outside of our control, I.E. traffic or weather constraints, 3rd party delays or strike action.

Delivery

We use a variety of delivery methods, but as a small company we have to charge for delivery on all of our orders. You will be able to select the appropriate delivery method for your order at checkout. Typical services we offer through Royal Mail are;

Royal Mail Signed For™ 2nd Class, aim to safely deliver your parcel in two to three working days and give you signed for proof of delivery.

Royal Mail Signed For® 1st Class, aim to safely deliver your parcel in one to two working days and in many cases the next working day. Again with a signed for proof of delivery.

Royal Mail Special Delivery Guaranteed , with full tracking parcels will arrive safely, and on time. Additional insurance on these items. 

PLEASE NOTE: due to the size and shape of the items on this website they will always fall into the small parcel category ( or above) It makes sense therefore to order more than just one bottle of colour to get the most from the shipping costs. 

Delivery times are estimates after items have been dispatched.

Exceptions

Certain postcodes and locations are not covered by the same delivery timeframes or services. In these cases it is not possible to offer the same level of service, delivery may cost more or take longer, we reserve the right to charge more for delivery in these circumstances or change the delivery method

GENERAL INFO


I want to thank you for visiting this website. Dinkydoodle Designs Ltd, is a VERY small independent business and your support is very much appreciated. Small doesn't mean unprofessional though and please know that I have invested in a secure payment website to that you may shop with confidence, I store your information with care and will only use your contact details in an appropriate manner. I have also chosen to ship your orders via Royal Mail. By doing this I am also supporting another privately run small independent business in my local village.   

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments

Frequently asked questions

What do I do if I have an old Dinkydoodle Airbrush that I have a problem with?


My old range of Dinkydodle airbrushes has a 2 year warranty, and whilst I do not sell or stock these any more they are still covered by the two year warranty. All you need to do is get in touch by email, with details of your proof of purchase and a photograph of your batch code number (on the silver sticker on the bottom of the airbrush compressor) and I will arrange a repair or replacement at my discretion depending upon the identified fault or issue. You can email at dawn@dinkydodle.co.uk




What colours can I use with the Dinkydoodle Airbrush?


As you will see from the products page, I fully endorse Fractal Colors and think that they are a brilliant set of colours for airbrushing on cakes. There are however many other differnt brands that you can use with a Dinkydoodle airbrush. The main thing to consider is the viscosity of the liquid you're using. Check whether the colour has any recommendations on the size of needle that you should use with it. For instance, the ShimmAir® from Fractal Colors recommends a 0.3 needle (which is contained in the pen within the airbrush kit) but some thicker colours may require a 0.4 needle (which is contained within the spare airbrush pen in my shop)




I've just bought the NEW Dinkydoodle airbrush, but there's no instrcutions inside. How do I set the airbrush up?


Don't worry - it's very simple. Rather than printing instructions for your to read, its much easier if i take you through every step of setting up and using your airbrush by video. Simply click here to watch a whole host of videos from set up and getting started to fun and easy tutroials for you to follow and try out yourself.




I only want to buy one bottle of airbrush colour, but why is the postage nearly the same price as the item im buying?


unfortunately , whilst the item is small, it is a cilinder shape that will not fit into the large letter category for postage. Therefore EVERY item on this website has to be shipped within the small or medium parcel category. The lowest price band goes up to 1kg in weight, so why not add more bottles of colour to make the most of this lowest shipping price, it then makes shipping costs per bottle ( when broken down) much more reasonable.




I want to book on a class, but can I pay in installments?


Yes of course you can!, i just dont have the fascility to offer this just yet on the website. so if you want to book on a course and pay a deposit only to secure your booking please get in touch by email with details of the class you want to book and i can arrange an invoice to be raised giving details of the part payment agreement. you can email me here.





FAQ

 

©2018 by Dinkydoodle Designs Ltd

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