DELIVERY & SHIPPING INFO

Shipping

Dinkydoodle offers UK wide shipping. We are able to ship Internationally but due to the wide range of shipping options and costs you will need to contact us to place a manual order if you want International shipping.

 
Dispatch

Here at Dinkydoodle we process orders Monday to Friday (excluding Bank Holidays) and aim to dispatch all orders within 24 hours of receiving payment.

 

Standard UK Delivery – this second class recorded service dispatches daily (Monday to Friday) via Royal Mail.

 

Next Day UK Delivery – order before noon Monday to Friday and select this service in the delivery option. Orders placed after midday Monday to Thursday will dispatch the following day. Orders placed after midday Friday until midday Monday will dispatch Monday (Excludes Bank Holidays) Our courier (APC) is unable to deliver to Northern Ireland and some remote areas of Scotland. In these cases we use Royal Mail Special Delivery (Monday – Friday only) as an alternative.

 

We send dispatch notifications in bulk at the end of each day rather than at the time of dispatch. If you have selected Next Day Delivery you will receive a tracking number via email, please ensure you check spam or junk mail for these notifications as they will contain all the information you need to track your parcel. Emails may be sent directly via courier or from ourselves.

 

Occasionally things outside our control happen which may mean we are unable to dispatch orders as quickly as normal. Any known changes to dispatch will be published on the website.

 

Delivery

Standard UK Delivery – this is typically via Royal Mail Signed For™ 2nd Class. Royal Mail aim to safely deliver your parcel in two to three working days following dispatch and provide signed for proof of delivery. Please see the Royal Mail website for the latest information on delivery expectations.

 

Next Day UK Delivery – this is typically via APC and delivers to most areas in the UK mainland next day Monday to Saturday (subject to order deadlines above) 

 

Delivery times are estimates after items have been dispatched. Whilst every effort is made to deliver orders within our estimated time frames please be aware that delays may occur, on occasion, due to unforeseen factors. Dinkydoodle Designs Ltd. will not be held liable/responsible for delays to deliveries outside of our control.

 

PLEASE NOTE: due to the size and shape of many of the items on this website they will usually fall into the small parcel category (or above) therefore someone will need to be available to receive your order. Missed deliveries may result in delays to you receiving your order. Our Next Day Courier (APC) will not leave deliveries unless specifically authorised to do so, therefore if you choose this service and have specific delivery instructions please add them in to the comments field. 

 

Exceptions

Certain postcodes and locations are not covered by the same delivery timeframes or services. In these cases it is not possible to offer the same level of service, delivery may cost more or take longer, we reserve the right to charge more for delivery in these circumstances or change the delivery method. If your order is impacted by any of these restrictions we will contact you to confirm alternatives.

GENERAL INFO

I want to thank you for visiting this website. Dinkydoodle Designs Ltd, is a small independent business and your support is very much appreciated. Small doesn't mean unprofessional though and please know that I have invested in a secure payment website so that you may shop with confidence, I store your information with care and will only use your contact details in an appropriate manner.

 

Occasionally mistakes happen and we will do our best to resolve any issues as quickly as possible. In exceptional circumstances we reserve the right to cancel orders where stock errors occur whether this was shown on the website or not. Where we are unable to fulfil your order for whatever reason a refund will be issued, you will be notified by email of the cancellation of your order.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL
- Offline Payments